PASS-SURE FREE ISO-IEC-20000-FOUNDATION SAMPLE | EASY TO STUDY AND PASS EXAM AT FIRST ATTEMPT & PERFECT ISO-IEC-20000-FOUNDATION: ISO/IEC 20000 FOUNDATION EXAM

Pass-Sure Free ISO-IEC-20000-Foundation Sample | Easy To Study and Pass Exam at first attempt & Perfect ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam

Pass-Sure Free ISO-IEC-20000-Foundation Sample | Easy To Study and Pass Exam at first attempt & Perfect ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

  • A. The service provider's business relationship manager
  • B. The external supplier
  • C. The sub-contracted supplier
  • D. The service provider's contract manager

Answer: B


NEW QUESTION # 46
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

  • A. name of the organization
  • B. names of suppliers involved in
  • C. number of resources required for
  • D. service management processes used for

Answer: A


NEW QUESTION # 47
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

  • A. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used
  • B. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
  • C. Organizations can only be certified to one of them at a time
  • D. The management systems of all three may be integrated

Answer: D


NEW QUESTION # 48
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

  • A. All service management personnel shall be aware of their contribution to service management objectives
  • B. Appropriate service management staff training records shall be maintained
  • C. The competencies required for service management roles shall be determined
  • D. All service management staf shall be qualified to at least ITIL Foundation level

Answer: D


NEW QUESTION # 49
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

  • A. A contract agreed with the customers
  • B. A list of service level targets agreed with the service provider organization
  • C. A list of service level targets agreed with the customers
  • D. A contract agreed with the service provider organization

Answer: D


NEW QUESTION # 50
......

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